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📋 Page Guide

This interface shows the secure SMS conversation with the patient. Patient messages appear on the right (gray). Care team messages appear on the left (indigo-tinted). All messages are HIPAA-compliant.

  • ✓ — Sent
  • ✓✓ — Delivered to device
  • ✓✓ (blue) — Read by patient

All SMS communications are encrypted in transit and at rest. Patient consent for SMS was obtained on enrollment. Do not include PHI such as diagnoses or lab values in outbound messages — use general health check-ins and appointment reminders only.

Click the template icon to insert pre-approved message templates for appointment reminders, medication refill reminders, care check-ins, and lab result notifications.

SMS Messaging Sarah Johnson  ·  MRN P-2024-042  ·  (555) 842-3101
SJ
Sarah Johnson
(555) 842-3101  ·  CCM Patient  ·  MRN P-2024-042
SMS Active
Hi Sarah! This is Jennifer from eKlotho Care Management. I'm reaching out to confirm your appointment with Dr. Maria Chen scheduled for Monday, March 3rd at 10:00 AM. Please reply YES to confirm or NO to reschedule.
Jennifer Walsh, RNMar 1 · 9:02 AM✓✓
YES, I'll be there. Thank you for reminding me!
Sarah JohnsonMar 1 · 9:18 AM✓✓
Great! Also, just a reminder to bring your blood glucose log and any medication bottles to the appointment. If you have any questions before then, feel free to reply here. See you Monday!
Jennifer Walsh, RNMar 1 · 9:25 AM✓✓
Will do. Quick question — I've been feeling a little dizzy after taking my Metformin. Is that normal?
Sarah JohnsonMar 3 · 2:41 PM✓✓
Hi Sarah, some dizziness can occur when starting Metformin. Try taking it with a full meal rather than a snack. If it persists or worsens, please call our care line at (555) 310-7722. I've also flagged this for Dr. Chen to review.
Jennifer Walsh, RNMar 3 · 3:05 PM✓✓
Thanks for the quick response. I'll try taking it with dinner tonight and see if that helps.
Sarah JohnsonMar 3 · 3:22 PM✓✓
Sarah, this is Marcus from the care team. Your care plan has been updated to include a physical therapy referral for your knee. You should receive a call from Valley PT within 3 business days to schedule. Let us know if you have questions!
Marcus Thompson, RNMar 20 · 11:15 AM✓✓
That's great news! My knee has really been bothering me during walks. Looking forward to getting some help with it. 🙏
Sarah JohnsonMar 20 · 12:33 PM✓✓
Reminder: Your cardiology appointment with Dr. Robert Kim is on April 14th at 9:00 AM at Valley Heart & Vascular (2210 Westfield Blvd, Suite 300). Transportation via MedRide is confirmed — they'll arrive at 8:20 AM.
Marcus Thompson, RNMar 25 · 8:30 AM✓✓
Perfect, thank you! I have it on my calendar. Should I fast before the echocardiogram on April 7th?
Sarah JohnsonMar 25 · 9:07 AM✓✓