Analytics & Reporting› Operations Dashboard
JD

Operations Dashboard

Claims processing, staff productivity, and SLA compliance

Claim TAT
4.2 days
↑ Target: ≤5 days
Auth Response
1.8 days
↑ Target: ≤3 days
Call Volume / Day
1,247
↑ +3% vs last week
First Call Resolution
87%
↑ Target: 85%
Claims Processing Throughput (Today, Hourly)
8am 10am 12pm 2pm 4pm 200 100 0
Staff Productivity
Claims / FTE
47
78% of target (60/FTE)
Auth Reviews / FTE
23
92% of target (25/FTE)
Backlog Aging
>30 days >60 days >90 days 89 23 7
SLA Compliance (Donut Gauges)
98%
Claims TAT
96%
Auth Response
87%
Call FCR
94%
Grievance TAT
AI Assistant

The Operations Dashboard monitors claims processing throughput, staff productivity, backlog aging, and SLA compliance metrics in real time.

📖 View User Manual 🔧 Admin Manual

SLA gauges show the percentage of work items completed within required timeframes. Green = meeting target, Amber = at risk, Red = missing SLA.

  • Items >30 days: Priority review queue
  • Items >60 days: Escalate to supervisor
  • Items >90 days: Regulatory risk — immediate action

Productivity targets are set per role. Claims processors target 60 claims/FTE/day. Auth reviewers target 25 reviews/FTE/day. Trends below 80% trigger coaching review.