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Authorization Dashboard

Real-time pipeline metrics and turnaround analytics — Last updated April 2, 2026

Pending
89
Awaiting review
↑ 12 from yesterday
Approved
234
This month
↑ 8% vs last month
Denied
28
10.7% denial rate
↓ 3% vs last month
Expired
12
Past authorization date
Action required
Avg TAT
2.4 days
Target: 3.0 days
↑ Ahead of SLA
Turnaround Time Trend
Average TAT in days — last 30 days
TAT Target: 3.0d
Requests by Service
Distribution this period
SLA Compliance
85%
Within SLA
198 of 234 approved within required TAT
36 exceeded SLA threshold
On-time
Exceeded
Authorization Volume by Service Type
Current period breakdown
Recent Authorization Requests
Last 20 submissions
Auth ID Patient Service Requesting Provider Date Status Actions
AUTH-2026-0891Maria SantosMRI — Lumbar SpineDr. Karen Patel, NPI 1234567890Apr 2, 2026Pending
AUTH-2026-0890James WhitfieldInpatient — CardiacDr. Robert Lee, NPI 9876543210Apr 2, 2026Approved
AUTH-2026-0889Linda GomezSpecialist — OncologyDr. Susan Kim, NPI 1122334455Apr 1, 2026Approved
AUTH-2026-0888Thomas BrownDME — CPAP DeviceDr. Eric Johnson, NPI 5566778899Apr 1, 2026Denied
AUTH-2026-0887Angela DavisOutpatient — SurgeryDr. Michelle Park, NPI 6677889900Apr 1, 2026Under Review
AUTH-2026-0886Carlos RiveraPharmacy — Specialty DrugDr. David Chang, NPI 7788990011Mar 31, 2026Approved
AUTH-2026-0885Patricia MorrisInpatient — OrthoDr. Lisa Wong, NPI 8899001122Mar 31, 2026Expired
AUTH-2026-0884Kevin NguyenSpecialist — NeurologyDr. James Brooks, NPI 9900112233Mar 30, 2026Pending
Page Guide
Overview & KPIsStart here

The Authorization Dashboard provides a real-time view of your authorization pipeline.

  • Pending (89): Requests awaiting initial review or additional info
  • Approved (234): Authorizations granted this month
  • Denied (28): Requests not meeting clinical criteria
  • Expired (12): Authorizations past their validity date — action required
  • Avg TAT (2.4 days): Average time from submission to decision
TAT Trend Chart

The line chart shows average turnaround time over the last 30 days. The dashed red line represents your SLA target (3.0 days). Spikes indicate high-volume periods or staffing gaps. Use this to identify bottlenecks and optimize staffing.

  • Green area: performance within target
  • Red zone: TAT exceeding SLA threshold
  • Hover over data points for exact values
Service Type Distribution

The donut chart breaks down authorization requests by service category. Use this to identify which service types drive the most volume and workload.

  • Inpatient: Hospital admits requiring pre-authorization
  • Outpatient: Same-day surgeries and procedures
  • Specialist: Referrals to specialist providers
  • DME: Durable medical equipment requests
  • Pharmacy: Specialty drug authorizations
SLA Compliance

The SLA gauge shows what percentage of authorizations were completed within the required turnaround time. A 85% compliance rate means 15% of decisions exceeded the regulatory or contractual SLA.

  • CMS requires urgent reviews within 72 hours
  • Standard reviews must be completed within 14 days
  • Click any expired item in the table to prioritize it
Recent Requests Table

The table shows the most recent authorization requests. Quick actions per row:

  • Review: Open the medical director review workspace
  • View: See full authorization details
  • Appeal: Initiate a denial appeal
  • Renew: Re-submit an expired authorization

Use the Filter and Export buttons to narrow results or download reports.