AK

📋 Page Guide

The Dispute Resolution module (PDR) allows you to file, track, and resolve claim disputes with payers. Each dispute follows a 4-step workflow from filing through resolution.

  • Step 1 — File Dispute: Submit dispute with reason code and documentation
  • Step 2 — Initial Review: Payer acknowledges and begins review
  • Step 3 — Payer Response: Payer issues response with determination
  • Step 4 — Resolution: Final outcome recorded (Upheld/Overturned/Partial)
  • Upheld — Original denial stands
  • Overturned — Payer reverses denial, payment issued
  • Partial — Partial payment awarded
  • Withdrawn — Dispute withdrawn by provider

Click "File New Dispute" to begin. Select the claim, choose a reason code, provide a description, and attach supporting documentation (medical records, authorization letters, coding rationale). Disputes must be filed within 180 days of the original EOB.

File Dispute
2
Initial Review
3
Payer Response
4
Resolution
34
Upheld
18
Overturned
7
Partial
3
Withdrawn
36%
Overturn Rate
Active Disputes (8)
Dispute ID Claim ID Payer Service Date Amount Days Open Status
DSP-2026-0441 CLM-2026-08620 BlueCross BlueShield Feb 14, 2026 $1,240.00 18 Initial Review
DSP-2026-0422 CLM-2026-08544 Aetna Health Jan 29, 2026 $680.00 31 Payer Response
DSP-2026-0398 CLM-2026-08490 United Healthcare Jan 15, 2026 $425.00 44 Escalated
DSP-2026-0371 CLM-2026-08401 Medicare Dec 22, 2025 $2,100.00 67 Payer Response
DSP-2026-0344 CLM-2025-09180 BlueCross BlueShield Dec 5, 2025 $360.00 9 Filed
DSP-2025-0901 CLM-2025-08990 Cigna Health Nov 18, 2025 $520.00 87 Escalated
DSP-2025-0878 CLM-2025-08812 Medicaid Nov 3, 2025 $880.00 14 Initial Review
DSP-2025-0840 CLM-2025-08700 Aetna Health Oct 21, 2025 $1,500.00 102 Resolved — Overturned
DSP-2026-0441 — Detail Initial Review
CLM-2026-08620
BlueCross BlueShield
February 14, 2026
$1,240.00
Medical Necessity — Denial overrides clinical judgment
March 10, 2026
Supporting Documents
📄 ClinicalNotes_Feb14.pdf 📄 AuthLetter_0441.pdf 📄 MedicalNecessity_Criteria.pdf
Dispute Timeline
  • Mar 10, 2026 — Dispute filed by J. Walsh, RN. Reason: Medical Necessity.
  • Mar 11, 2026 — Acknowledgment received from BCBS (Reference #BCB-44182)
  • Mar 14, 2026 — Payer assigned to Medical Review team (estimated 15 business days)
  • Mar 28, 2026Awaiting payer response...