Grievance & Appeals Dashboard
CMS Part D / Medicare Advantage compliance tracking · Last 30 days
34
Open Grievances
↑ 4 from last month
67
Resolved This Month
↑ 12% vs last month
8
Overdue Cases
↑ 2 new overdue
89%
SLA Compliance
Target: 95%
Grievances by Category
Quality Care — 35%
Access — 28%
Billing — 22%
Service — 15%
Avg Turnaround Time (days)
CMS: ≤30 days
Avg TAT: 18.4 days
Best: 12 days
Longest: 28 days
SLA Performance Gauge
0%▼ Target 95%100%
60
Met SLA
7
Missed
Case Aging Analysis
0–10 days (on track)
11–20 days (attention)
21+ days (overdue risk)